When Disaster Strikes
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If possible, back up the data immediately.
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If the drive makes any noises do not use utility software or allow remote access.
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Do not power up a device that has obvious physical damage to the drive and its data.
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Shut down the computer to avoid further damage to the drive and its data.
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Do not attempt recovery yourself on a severely traumatized device; using over-the-counter diagnostic tools may cause further damage and permanent data loss.
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Contact DriveSavers for recovery advice: 800.440.1904