Remote Data Backups  
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Why Back Up
Offsite?		 Backup Plans & Services Software
Features		 Backup
Data Security		 Corporate
Information
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Remote Web Access
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Our technical support staff is available 24/7 to help you protect your data.

Technical & Customer Support

Knowledge Base
Knowledge
Base		   Screenshot Instructions
Screenshot
Instructions		  
Contact
Support
Restart Problems? Reboot.
A simple 1st-step fix.		 Which Version?

Which version
am I using?
 
Support Resources
Users Guide · 7x Ver · Mac
8x Instructions · 7x · Mac
Data Transmission Rates
Files to Back Up
Exchange-SQL Backup
Related Links
Client Resources
IT Consultant Directory

Which version am I using?

Thumbnail images below show the software and System Tray icons for our 7x, 8x and Mac versions. You can also see the version in the software menu under Help / About.

RDB 7x Version

RDB 7x Version
    

RDB 8x Version

RDB 8x Version
    

RDB for Mac

RDB for Mac

Frequenty-Asked Questions

Setup & Backup

  1. What files can or should I back up?
  2. How long should my backups take? Are they incremental?
  3. When do backups run? Can I change the schedule?
  4. Can I run a backup and have it shut down my computer when it's done?
  5. How much data am I currently backing up?
  6. Can I trust Remote Data Backups with my data?

Billing & Account Management

  1. How do I make a payment? How can I get a receipt?
  2. How do I change my back up plan?
  3. How can I find my account number and Password / Encryption Key?
  4. How can I change my account info (email, name, phone number, etc.)?
  5. How do I reinstall the software or transfer it to another computer?

Troubleshooting

  1. How do I know if the backups are working correctly?
  2. Some files were not backed up. What should I do? (7x open file warning)
  3. A scheduled backup did not occur or complete. What should I do?
  4. Is my firewall blocking the connection?
  5. Do I need Java? How do I check and update Java?
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