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Technical & Customer Support

Knowledge Base
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RDB IQ Test
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Support Resources
Users Guide · 8x Ver · Mac
Advanced Users Guide (pdf)
Data Transmission Rates
Files to Back Up
Data Protection Tips
Related Links
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IT Consultant Directory
Problems? Restart. A simple, effective first step solution.

Top 10 Frequently Asked Questions

Click a question below, or see our Knowledge Base for more.

1.

  Some files were not backed up. What should I do? (Open file warning)
"x files were not backed up" or "y days since last successful backup"
"No fully successful backups" or "File in use by another application"

2.

  How long should my initial backup take?

3.

  A scheduled backup did not occur or complete.
What should I do? How can I see or change the backup schedule?

4.

  How much data am I currently backing up?

5.

  What files can or should I back up?
How do I back up [my software] files? Does RDB protect media files (.mp3, .avi, etc.)?
What is the largest file RDB can back up?

6.

  Can I use Remote Data Backups if I have a firewall?
"Waiting to retry: Next backup session will begin in... Retry Now, Cancel"
"Could not connect. Connection refused." "Data Center busy." "Data Center unreachable."

7.

  How do I transfer an account to another computer?
How can I re-establish an existing account? Can I run an account on multiple computers?

8.

  What if I lose my Personalized Encryption Key?
What is my account number and encryption phrase?

9.

  Is there any risk or obligation to try Remote Data Backups?
How do I download a 30-day free trial?

10.

   Can I back up my network drive?
Can I back up multiple computers with one account?
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